Shipping, Returns & Ordering Info

Important Information - Please read prior to ordering

Hand Stamped jewellery is made by hammering small stamps into the metal letter by letter. As each letter is stamped individually by my own hand there will be small differences in letter depth, spacing and alignment. No piece will ever be 'perfect' and no two pieces will ever be the same. This should not be viewed as a flaw, but a characteristic unique to your piece. If you are looking for something that looks perfectly printed, please consider another style that has been machine pressed or made using a computer - hand stamped is not for you!

Measurements for each piece are given in the Product Description. Please ensure you are happy with the sizing prior to purchase, keeping in mind sizes can look different on a screen to real life. As your piece is handmade for you I do not offer refunds for a change of mind, or if the size or measurements of the piece were not what you imagined under any circumstances. This does not affect your statutory rights

WORDING

Please check, double check and triple check your wording. I will stamp your piece according to what you have entered in the wording box. Due to the large amount of orders I work on it is not possible for me to make phone calls to double check your wording with you, and I do not email to double check wording after the order is made. Please be careful when entering your information - if you realise you have made an error please email me immediately

 

As our pieces are handmade they will not all be identical in size down to the millimetre, please allow a variance in size of 2-3 mm

The "Wording" box is the place to put all of your wording, and relevant notes in regards to placement of your words, spacing etc. If your piece has multiple tags such as the heart stacks or Halos, please also note which names are to be stamped on each sized piece. In the absence of any instructions from you, your names will be stamped as listed from top to bottom, or smallest to largest, and will be spaced according to what I think best fits and is visually pleasing. Please note, i do not offer free re-makes if you have not left any instructions regarding placement of your names and are not satisfied with where I have stamped them!

 

Postage and Packaging

Registered Post - includes tracking of your parcel for your security. Shipped within 5 Business Days - $7

Rush Service - order completed and shipped via Express Post within 2 Business Days $25

If you have an urgent order for a special day, please contact me and I will do my best to have your order to you as soon as I can! We offer an Express Upgrade for $25 which will have your piece Express Posted to you within 2 Business Days of ordering

Please bear in mind I have NO control over Australia Post delivery times, parcels from WA to the East Coast can often take a week. You will receive a shipping email when your order has been posted. Please check your Spam/Junk file

Return/exchange policy
In the unlikely event that you aren't happy with your order please don’t hesitate to contact me. I will work with you to make your piece something you will be completely satisfied with.Please ensure you indicate clearly what you would like stamped on your jewellery and double check spelling! I do not accept returns if you have made an error with spelling or dates. Chains include a 30 Day warranty

If there is a spelling error - whether this is your mistake or mine please ensure you notify me within 7 days of receipt of your piece. Even if the mistake is yours it is quite often fixable without too much trouble. Please ensure once arrangements are made for return or exchange that you return the piece within 14 days of this arrangement being made. My styles change regularly and I can not guarantee I will have that piece available if you only notify me of an error 6 months after you receive it! Yes, this has happened!

Hand stamped jewellery can be custom made with nearly any design you can imagine. I will work with you to create the perfect piece. Please contact me with your ideas and to get an idea of pricing. Please note that custom orders cannot be returned.

 

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